Privacy Policy

Our Legal Bases

Date of enforcement: 2023

This Privacy Statement is lawful for ÖN Apartments that belong and is managed by Ön Apartments Lda. This Privacy Statement details how we gather and use data that may include personal data submitted to our website: It also details the option that you have over the use of your personal data and how you can access and update them.

Data gathering

The type of personal data we gather include:
- Your first and last name, email address, phone number and home address;
- Credit card information (card type, card number, holder’s name, expiration date and security code);
- Data on the guest’s stay including arrival and departure dates, special requests, observations on services’ preferences (including room preference, amenities or other services used);
- Data on your marketing preferences or through the participation in surveys, contests or promotional offers;
- You are welcomed to select which (if any) data you’d like to share with us.
- By choosing to not share certain data, it might impact your transactions with us.

Data we gather automatically

By using our website, we automatically gather data, some of which might be personal. For example, data such language selection, IP address, location, device settings, device operating system, registration data, usage time, URL, state report, user agent (data on browser’s version), browsing history, user’s booking ID and type of data viewed.

Processing Purpose

We use your personal data for the following purposes:
A. Bookings: We use your data to complete and manage your online booking.
B. Costumer Support Service: We use your personal data to provide you with costumer support.
C. Marketing: We use your data for marketing related activities, according to the law. When using your personal data for direct marketing such as newsletters and marketing communication on services and new products or other offers we think might interest you, we include a link for you to cancel this type of communication.

D. Other communications: There might be other occasions that we reach you through email, mail, phone or text message accordingly to the data you share with us. There might be several reasons we do it, such as:
1. We might need to handle your requests.
2. If you missed to complete an online booking, we might send you a reminder email for you to continue the process. We believe this additional service is useful for you since it allows you to pick up a booking without having to research again or fill in the booking form once again.
3. When using or services we might send you a survey or invite you to comment on your experience with or website. We believe this additional service is useful for you and for us, allowing us to improve or website based on your commentaries.
E. Statistics, improvements and researching we use personal data for research and analysis. We might involve third parties to analyze the data in our behalf. We might share the results of the research to third parties, anonymous and aggregated. We use your personal data for analytic purposes, to improve our services, improve the user’s experience and to improve the functionality and quality of our traveling online services.
F. Security, fraud detection and prevention: We use the data, which may include personal data, to avoid frauds and other illegal or illicit activities. We also use the data to search and detect frauds. We might use personal data for evaluation and risk security, including the user authentication. For those purposed, personal data might be share with third parties such as the authorities in charge of applying the law, according to the law and external consultants.
G. Legal Scope: In certain cases, we need to use the data provided, that may include personal data, to deal with and solve legal disputes or complaints, for legal scope investigations or to execute agreements or to comply with legal requests from the competing authorities, insofar as required by law.
If we use automated means to process data that produce legal effects or that affect you in a significant way, we will implement measures to protect your rights and freedoms, including the right for human intervention.

Legal Bases

Taking into account points A and B, we rely on fulfillment of an agreement: the use of your data may be necessary to execute the agreement that you hold with us. For example, if you use our services to book online, we will use your data to comply with our obligation to complete and manage that book, according to the agreement we hold with you.
Taking into account points C to G, we rely on your legitimate interests: We might use your data to our legitimate interests, such as offering you more suitable content on our website, emails and newsletters, to help improve and promote our products and services and our website content. This is also due to administrative reasons, legal purposes and fraud detection. By using personal data to meet our legitimate interests, we’ll always balance your rights and interests in the protection of your data against our rights and interests.

As to point G, we also rely, when applicable, on our obligation to comply the law.
Whenever needed, under applicable law, we will request your approval before processing your personal data for direct marketing purposes.
If necessary, under applicable law, we will request your consent.
You may withdrawal you consent at any time by reaching us through any of the means at the end of this Privacy Statement.

Data Retention

We will retain your data, that might include personal data, during the time we consider necessary to provide you with services, comply applicable laws, solve disputes with any parties and, as necessary, allow us to conduct our business, including to detect and avoid frauds or illegal activities. All personal data retained is subject to this Privacy Statement. If you have any doubts on the retention period specific for certain kinds of personal data, please reach us on the means at the end.

Your choices and rights

We wish for you to have control on how we use your personal data. You may do it by: Asking for a copy of the personal data we have on you;
Informing us of any update on your personal data or you may request the correction of any personal data we have on you;
In some cases, request to delete, block or restrict the processing of the personal data we have on you or contest certain ways we use your personal data;

In some cases, request to send to third parties your personal data. Where we use your personal data with your consent, you have the right to revoke your permission at any time, subject to the applicable law. Furthermore, where we process your personal data based in legitimate or public interests, you have the right to contest at any time the use of your personal data, subject to applicable law. We are counting on you to guaranty your personal data is complete, precise and up to date. Please let us know immediately on any update or incorrect information on your personal data by emailing us at

Doubts or Complaints

If you have any question or doubt on the way we process your personal data or want to exercise any of the rights under this notification, please email us at You may also contact the local data protection authorities on any question or complaint.


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